Even when an organization has a full-time corporate wellness staff, it may be necessary to outsource specific employee health promotion services, personnel, or resources. Stay involved during this process to be sure the right vendor is chosen for your program by:
- Requesting a formal proposal/presentation from the sales rep and people who will be doing the work. Prepare questions about how the products/services will benefit your organization and promote population health.
- Assessing quality by confirming credentials or qualifications, references, and seeing testimonials from clients with similar requirements. Also determine their ability to customize or brand with your name and logo.
- Learning their customer service process, anticipated fulfillment timelines, how problems are resolved, and ratio of vendor providers to employee population.
- Involving technology staff to make sure you and the vendor’s systems are compatible and can handle the workload. Ask employees representative of the target audience to test whether the system is user-friendly and easy to navigate.
- Reviewing samples of reports and products to verify they meet your needs. Determine whether reported data is the property your organization or the vendor.
- Knowing the vendor’s competition and how they compare in pricing and performance guarantees. Use that knowledge to negotiate better pricing and remember to look for hidden fees and charges.
- Reading a sample contract to see who’s at fault for liability cases and other important details.
In addition to vendors, consider community hospitals as another external resource. Many sponsor active health education programs. Request their calendar of events to assess the match with your corporate wellness goals, fees, and other details.
Local community colleges that provide adult education programs offer another outsourcing option. Explain your organization’s wellness programming needs… the college may be willing to find the right presenter and offer the program to the general public. Then you would simply cover or share enrollment costs for your employees to attend (those costs would typically be much less than bringing in a presenter to your workplace).