Today’s Artificial Intelligence (AI), like the ChatGPT model that recently went viral, may not live up to either the hype or the fears it evokes. But inevitably its role in wellness leaders’ workflow will be on par, at least, with Google Search.
If you haven’t delved into chatbots yet, an example is the best way to learn what they can do. I share, below, my conversation with ChatGPT and honest assessments of its responses (my only edits are italicizing my questions/comments and bolding key phrases):
Comment: These aren’t ideal; they’re vague and long. But I might adapt the introductory phrases for items 1, 2, and 4 as well as the explanatory text for my talking points. I’d dismiss item 3 unless I could support it with data. The chatbot offers a strong start, compared to the blank page I’d face otherwise, to articulate my own ideas.
Comment: Though I don’t like either of these, I can build off the first suggestion and use something like Sweet Dreams for Strong Teams with a tagline such as A Wake-Up Call for More Restful Sleep. They’re not perfect, but better than anything that might come out of, say, a wellness committee brainstorm, while taking only a few seconds to compose.
Comment: I might not consult with each of these specialists — depending on the scope and needs of the program — yet I welcome the reminder to take a multidisciplinary, holistic approach.
Personal Strengths Can Complement AI
As the example illustrates, you can leverage this emerging resource by purposefully composing questions, then drawing on your own strengths to adapt, contemplate, or dismiss AI output.
ChatGPT is an example of text-to-text AI (enter a prompt using plain language and receive a text-based answer). Similar platforms are being released by other companies. Text-to-image platforms (describe an image and AI creates it) are cropping up, too; I used DALL-E 2 to create the image accompanying this blog post. You’ll also find AI-driven presentation software (describe a topic and the software creates your deck).
Judicious Use of AI
You don’t have to jump into AI now; many bugs are still being worked out. But foreseeing the benefits can help you make choices about trying it.
Ultimately, we needn’t view emerging technology as a threat to our job security. In the previous HES blog post, founder and CEO Dean Witherspoon rallies wellness leaders to make bold moves that increase the value we offer our organizations and our profession: “You have the chance, maybe more so than at any other time in your career, to emerge as a leader.”
We can use AI boldly as a tool — not a crutch — to increase the reach, efficiency, and effectiveness of our wellness programs. In doing so, we fulfill our promise to lead.
*Boomers will get the HAL reference from the classic Sci Fi movie 2001: A Space Odyssey. For everyone else, enjoy this clip.
Bob Merberg is an independent consultant with 20+ years in managing employee well-being programs. He specializes in helping employers increase engagement and health outcomes through innovative programs, communication, workplace environment, and organization development strategies. Bob’s well-being program evaluation results have been featured at wellness conferences and in various media outlets.